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Personal information
Maude & Miller complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This Policy does not limit or exclude any of your rights under the Privacy Act. If you wish to seek further information on the Privacy Act, see www.privacy.org.nz.
You agree that your use of our website, or any account or service provided by us, indicates your acceptance of this Policy and you authorise us to collect, use and share your personal information as outlined in this Policy.
Maude & Miller will only collect personal information that is connected to a function or activity we carry out, and only where the collection of that information is necessary for that function or activity. Maude & Miller collects information about you for the purposes listed below.
Maude & Miller is required to collect personal information about you to meet New Zealand and overseas legal obligations (i.e. protecting your money, and assisting in preventing fraud and money laundering). It is important we keep our information about you up-to-date. Please tell us as soon as possible if your contact details or other information you have given us has changed.
If you do not provide personal information that we have requested, you may not be able to obtain or access the services for which the personal information is required.
Who do we collect your personal information from?
We collect personal information about you from:
you, via our website and any related service, through any registration process OR through any contact with us (e.g. telephone call, email or post), when you ask for our services, and during our relationship with you;
third parties where you have authorised this or the information is publicly available.
We may also make enquiries of others to verify the information you provide to us. Where possible, we will collect personal information from you directly.
How we use your personal information
We will collect and use your personal information legally and fairly, and for the following purposes:We will collect and use your personal information legally and fairly, and for the following purposes:
to obtain and/or verify your identity;
opening and operating your client account;
to provide services to you, and managing your relationship with us;
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose);
to improve the services that we provide to you;
for internal business purposes such as invoicing and receipting, making payments to you or on your behalf, and debt recovery;
to respond to communications from you, including complaints;
to protect and/or enforce our legal rights and interests, including defending any claim;
for any other purpose authorised by you or the Privacy Act;
to comply with any laws in New Zealand or overseas applying to us or the accounts or services we provide you.
Disclosing your personal information
We may disclose your personal information to:
any business that supports our accounts and services, including any person that hosts or maintains any underlying IT system or data centre that we use to provide our database, website, disaster recovery services or other services;
a credit reference agency for the purpose of credit checking you;
our/your insurers in relation to money you owe us;
our assignees or potential assignees;
anyone we need to contact to carry out your instructions to us (including the recipient of any payment);
anyone authorised by the Privacy Act or another law (e.g. a law enforcement or regulatory agency, IRD, our Bank regarding Foreign Account Tax Compliance Act or Common Reporting Standard obligations, the Anti-Money Laundering and Countering Financing of Terrorism Act, the Financial Markets Authority, and other Government agencies);
any other person authorised by you.
After you cease to be a client, we will no longer use your personal information unless authorised to by you, or required to by law.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or disclosure. The computers/servers in which we store personal information are kept in a secure environment.
Accessing and correcting your personal information
Subject to the Privacy Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@mmiller.co.nz, or 04 237 4129, or PO Box 50 555, Porirua, 5240.
Internet use
We take reasonable steps to maintain secure internet connections. However, if you provide us with personal information over the internet, you do so at your own risk.
Our website may contain links to other websites. Please be aware that these links are for your convenience only and that we are not responsible for the content or privacy practices of other websites.
Review
This Policy will be reviewed every three years. Publication date: May 2021. Update due: May 2024
Please contact us if you have any questions:
P: (04) 237 4129
E: info@mmiller.co.nz